Acquia Global Support features access to a large, professional network of expertise enabling you to get help and advice across our Digital Experience Platform (DXP) products.

About Acquia Support¶

Acquia Support is a world-class Support team, a collective of over 70 professionals boasting 300+ years of combined expertise in the field. Acquia Support is available 24/7 for critical issues to ensure uninterrupted care for your most urgent needs. Acquia Support is committed to delivering expertise across all DXP products to help you succeed. Acquia Support delivers best practice consultations tailored to your unique environment, with global coverage across all time zones. Trust in Acquia Support to be your steadfast partner in overcoming challenges and optimizing your digital landscape.

You can expect Acquia Support to understand your challenges and requirements and offer the most effective resolution. Acquia Support is here to connect with you and guide you towards the best outcomes for your business needs. Our collaborative and engaged assistance provides actionable and practical advice along with supporting documentation.

We provide exceptional support for every aspect of Acquia's comprehensive digital technology suite:

Our Drupal experts empower your development team to make informed decisions by leveraging Acquia's extensive application offerings.
Our marketing specialists help your team gain insights into your market using our unmatched tools that provide automation and data management,
Our top-tier digital asset management team excels at bringing organization to the most complex environments.

For Drupal-hosted applications, Acquia Support includes direct support for:

Acquia Cloud Platform
Drupal core
Drupal-contributed modules and themes

To resolve issues, Acquia Support may collaborate directly with an unparalleled 150 or more Drupal experts at Acquia in other departments, including Drupal core contributors, security team members, and contributed module maintainers.

For Acquia products, such as Customer Data Platform (CDP), Campaign Studio, and DAM, Acquia Support provides expertise in machine learning, customer personalization, marketing automation and analysis.

Acquia Global Support features access to a large, professional, global network of Drupal experts, which comprises the industry’s highest level of technical Drupal expertise.

How to contact Support for your product

Contact Acquia Support

Contact DAM Support

Contact Optimize Support

To get help on Acquia Optimize, use either of the following methods:

Write an email to support@monsido.com.
Log in to Acquia Optimize and use either of the following options:
- Click Contact Support to send your query to the Optimize Support team.
  Alternatively, you can search for an article that answers your query.
- Click the Knowledge Base (?) icon to access help articles.
- Click your Profile icon and then click Book online training to schedule an online training session.

For information about terms related to Acquia Optimize, visit glossary.

Documentation

You can find technical information about Acquia’s products and Drupal in general on Acquia’s Product Documentation page. You can also go to Acquia’s Support Knowledge Base where you can troubleshoot common problems and known issues, find answers to common technical questions, find best practices, tips and tricks, development, and hosting guides that will help you complete your tasks. Acquia recommends you search this documentation for answers to your questions before contacting Acquia Support.

Acquia Support online resources

The following online resources are available to help you as you interact with Acquia Support:

Support Users Guide
Acquia’s Support Knowledge Base
Create a Support ticket
About Acquia billing
Software end-of-life schedule
About the Acquia Status Page (includes the link to the Acquia Status page)
Billing FAQ

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